The hybrid-work office: Exploring the changing knowledge-work office in a living lab
September 2024 | Mathilda du Preez, Dennis la Brijn, Maaike Niekel, Monique Arkesteijn
Post-corona hybrid working in many knowledge-based organizations resulted in hyper-flexibility for individuals in their work situation decisions. This caused organizations to consider the facilities offered in the traditional office in a new light. The Dutch government set up a living lab to explore how hybrid working changes the physical and social needs that should be facilitated in the workplace. Living labs can be considered ‘real-life’ experiments, where monitoring, evaluation and interventions in the work environment are cyclically implemented, in close collaboration with the end-users of the office and the professionals who manage the work environment. However, moving beyond actionable micro-level learnings toward strategic input remains a challenge in living labs.
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